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General condition of sale

The offer and the sale of products on our website ("store.robertofesta.it") are governed by these General Conditions of Sale. The products purchased on store.robertofesta.it are sold directly by Festa LAB s.r.l. (the "Seller"), with registered office in Italy, Naples (NA), 80131, via Nuova San Rocco n. 95, VAT number 06560181213 n. REA NA-822443. You will find information about orders and shipments, refunds and return of products purchased on store.robertofesta.it. Please remember that if you need more information you can always contact the Seller by e-mail at the following email address: info@robertofesta.it For any other legal information, please see the sections: Privacy Policy, Cookie Policy and Right of Withdrawal .

1. OUR TRADE POLICY

1.1 The Seller offers for sale, on store.robertofesta.it, the products and carries out its electronic commerce business solely towards its end users, the "Consumers".

1.2 For "consumer", we mean any natural person who acts on store.robertofesta.it for purposes not related to his possible business, entrepreneurial or professional activity. If you are not a "consumer", please abstain from concluding commercial transactions on store.robertofesta.it.

1.3 In view of its trade policy, the Seller reserves the right not to execute orders from persons different to the “consumer” or in any case orders that do not comply with its trade policy.

1.4 These General Conditions of Sale only govern the offer, the forwarding and the acceptance of products’ purchase orders on store.robertofesta.it among store.robertofesta.it users and the Seller.

1.5 The General Conditions of Sale instead do not regulate the provision of services or the sale of goods by persons different from the Seller who are present on store.robertofesta.it through links, banners or other hyperlinks. Before submitting orders and purchasing goods and services from persons different from the Seller, we recommend you to verify their conditions of sale because the Seller is not responsible for the provision of services by third parties different from the Seller or for the conclusion of e-commerce operations between the users of store.robertofesta.it and third parties.

2. HOW TO CONCLUDE THE CONTRACT WITH THE SELLER

2.1 To conclude the purchase agreement of one or more products on store.robertofesta.it, you have to compile the order form in electronic format and send it to the Seller, by electronic transmission, following the relevant instructions.

2.2 Before proceeding to purchase the products, by submitting the order form, you will be asked to read carefully the General Conditions of Sale and the Right of Withdrawal Information. We will also provide you with a summary of the commercial and contractual terms we propose for the purchase of the products, that contains a reference to the General Sales Conditions and a summary of the information on the essential characteristics of each ordered product with the relevant price (including all the applicable fees or taxes), of the means of payment you can use to purchase each product, of the delivery methods of the purchased products, of the procedures for the treatment of claims by the professional, of the shipping and delivery costs; as well as the references and the geographical and e-mail address of the seller, and the date by which the Seller undertakes to deliver the goods. The Seller will also provide you with a summary of the terms and conditions for the exercise of your right of withdrawal and the methods and times for returning the purchased products (taken from the Return Form). You will also be provided with an indication of the circumstances in which you lose the right to withdraw from the contract. In any case, you will be reminded of the existence of the legal compliance warranty of products and provided with the contact details of our after sales customer service, and we will remind you of the possibility to use the independent conciliation service, provided by the Arbitration Boards established at the relevant Chambers of Commerce.

2.3 In the order form, displayed immediately before the conclusion of the purchase agreement, we will provide you with summary information about the essential characteristics of each ordered product, the price (including any applicable taxes or levy). The contract is concluded when the Seller receives, by electronic transmission, your order form, after verification of the accuracy of data relating to your order.

2.4 The order form will be stored in our database for the period of time required to complete the orders and in any case under the terms of law. You can access your order form by consulting the relevant section.

2.5 At the time of submitting the order form you will be informed that clicking the "PAY NOW" button implies the obligation to remit the price indicated. Before proceeding with the transmission of the order form, you will also be asked to identify and correct any errors in data entry.

2.6 The language available to conclude the contract with the Seller is Italian, or English, or even German.

2.7 Once the contract has been concluded, the Seller will take charge of your purchase order.

2.8 The Seller may not execute your purchase orders that do not provide sufficient olvency’s guarantees or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by email that the contract is not concluded and that the Seller has not executed your purchase order specifying the reasons. If the products presented on store.robertofesta.it are no longer available or for sale at the time of your last access to the site or of the sending of the order form, the Seller will notify you promptly and in any case within thirty (30) days after the day following the date on which you sent your order to the Seller, of any unavailability of the ordered products. In case of forwarding the order form and payment of the price, the Seller will refund, without delay, what you had already anticipated and the contract is concluded ipso iure between the parties.

2.9 By electronic transmission of the order form, you agree unconditionally and undertake to observe, in your dealings with Seller, these General Conditions of Sale. If you do not agree with any of the terms in the General Conditions of Sale, please do not submit the order form to purchase products on store.robertofesta.it.

2.10 By submitting the Order Form you confirm that you know and accept the General Conditions of Sale and the additional information contained in store.robertofesta.it, also recalled through links, including the Privacy Policy, the Cookie Policy and the Information about the Right of Withdrawal.

2.11 Upon conclusion of the contract, the Seller will send you, by email, a receipt of the purchase order containing the General Conditions of Sale and the Summary Document on the right of withdrawal and, therefore, all the information already contained in the Summary of the commercial and contractual conditions displayed before purchasing.

3. WARRANTIES AND INDICATION OF THE PRICES OF PRODUCTS

3.1 On store.robertofesta.it are offered for sale only products marked with the brand Roberto Festa and purchased directly by the Seller at the fashion house and / or the manufacturer authorized by the fashion house.

3.2 The Seller does not sell used products, irregular or of lower quality than the corresponding standards offered on the market.

3.3 The essential features of the products are presented on store.robertofesta.it within each product data sheet. The images and colours of the products offered for sale on store.robertofesta.it may not be corresponding to the actual ones due to the Internet browser and the monitor used.

3.4 Products’ prices may be subject to upgrades. Please make sure of the final sale price before submitting the relevant order form.

3.5 Purchase requests from countries not included among those indicated on the Site may not be accepted by the Seller.

3.6 In the event that you exercise your right of withdrawal, the Seller may refuse to accept the refund or not fully refund the sums paid for the purchase, with relation to those products which are devoid of the relevant identification bar code, or the latter is illegible, or the Products have been tampered with in their essential and qualitative features or that they have been damaged, as further clarified in paragraph 7.10.

4. PAYMENTS

4.1 You may follow one of the methods indicated in the order form for the payment of the products price and the related shipping and delivery costs.

4.2 In the case of payment by credit card, the financial information (for example credit / debit card number or its date of expiry) will be transmitted via encrypted protocol to the Reference Bank, which provides the relevant services for remote electronic payment, without that third parties may access them in any way. In addition, such information will never be used by the Seller except for completing the procedures relating to your purchase and to issue any refunds in the event of any returns of the products as a result of the exercise of your right of withdrawal, or if it becomes necessary to prevent or report to the police the committing of fraud on store.robertofesta.it. The purchase price of the products and the shipping costs, as indicated in the order form, will be charged on your bank account at the time of shipping of the purchased products.

5. SHIPPING AND DELIVERY OF PRODUCTS

To know the specific methods of shipping and delivery of the products, go to the Customer Service section. Please pay attention to what is stated in this section because the instructions contained therein are an integral and substantial part of these General Conditions of Sale and are therefore they are considered to be fully known and accepted by you at the time of submitting the order form. The costs for the delivery of the products in Italy will be solely at the expense of the Seller, while the costs for the delivery of the products in the United Kingdom (UK), indicated in column "R", and Germany, indicated in column "S", are at the expense of the "Consumers" according to the rates indicated in the following table:

 

Weight range

UK PRICE LIST “R”

GERMANY PRICE LIST “S”

0,5

€ 9,17

€ 9,17

1

€ 9,17

€ 9,17

1,5

€ 9,17

€ 9,17

2

€ 9,17

€ 9,17

2,5

€ 9,17

€ 9,17

3

€ 9,17

€ 9,17

3,5

€ 9,17

€ 9,17

4

€ 9,17

€ 9,17

4,5

€ 9,17

€ 9,17

5

€ 9,17

€ 9,17

5,5

€ 9,17

€ 9,17

6

€ 9,17

€ 9,17

6,5

€ 9,17

€ 9,17

7

€ 9,17

€ 9,17

7,5

€ 9,17

€ 9,17

8

€ 9,17

€ 9,17

8,5

€ 9,17

€ 9,17

9

€ 9,17

€ 9,17

9,5

€ 9,17

€ 9,17

10

€ 9,17

€ 9,17

10,5

€ 14,57

€ 14,57

11

€ 14,78

€ 14,78

11,5

€ 14,99

€ 14,99

12

€ 15,20

€ 15,20

12,5

€ 15,41

€ 15,41

13

€ 15,62

€ 15,62

13,5

€ 15,83

€ 15,83

14

€ 16,04

€ 16,04

14,5

€ 16,25

€ 16,25

15

€ 16,46

€ 16,46

15,5

€ 16,67

€ 16,67

16

€ 16,88

€ 16,88

16,5

€ 17,09

€ 17,09

17

€ 17,30

€ 17,30

17,5

€ 17,51

€ 17,51

18

€ 17,72

€ 17,72

18,5

€ 17,93

€ 17,93

19

€ 18,14

€ 18,14

19,5

€ 18,35

€ 18,35

20

€ 18,56

€ 18,56

20,5

€ 18,77

€ 18,77

21

€ 28,28

€ 28,28

21,5

€ 28,43

€ 28,43

22

€ 28,56

€ 28,56

22,5

€ 28,70

€ 28,70

23

€ 28,84

€ 28,84

23,5

€ 28,98

€ 28,98

24

€ 29,11

€ 29,11

24,5

€ 29,25

€ 29,25

25

€ 29,39

€ 29,39

25,5

€ 29,53

€ 29,53

26

€ 29,66

€ 29,66

26,5

€ 29,81

€ 29,81

27

€ 29,94

€ 29,94

27,5

€ 30,08

€ 30,08

28

€ 30,21

€ 30,21

28,5

€ 30,36

€ 30,36

29

€ 30,49

€ 30,49

29,5

€ 42,43

€ 30,63

30

€ 30,76

€ 30,76

30,5

€ 30,91

€ 30,91

31

€ 31,04

€ 31,04

31,5

€ 31,18

€ 31,18

32

€ 31,31

€ 31,31

32,5

€ 31,46

€ 31,46

33

€ 31,59

€ 31,59

33,5

€ 31,73

€ 31,73

34

€ 31,86

€ 31,86

34,5

€ 32,01

€ 32,01

35

€ 32,14

€ 32,14

35,5

€ 32,28

€ 32,28

36

€ 32,41

€ 32,41

36,5

€ 32,56

€ 32,56

37

€ 32,69

€ 32,69

37,5

€ 32,83

€ 32,83

38

€ 32,96

€ 32,96

38,5

€ 33,11

€ 33,11

39

€ 33,24

€ 33,24

39,5

€ 33,38

€ 33,38

40

€ 33,51

€ 33,51

40,5

€ 33,66

€ 33,66

41

€ 33,79

€ 33,79

41,5

€ 33,93

€ 33,93

42

€ 34,07

€ 34,07

42,5

€ 34,21

€ 34,21

43

€ 34,34

€ 34,34

43,5

€ 34,48

€ 34,48

44

€ 34,62

€ 34,62

44,5

€ 34,76

€ 34,76

45

€ 34,97

€ 34,97

45,5

€ 35,19

€ 35,19

46

€ 35,40

€ 35,40

46,5

€ 35,62

€ 35,62

47

€ 35,83

€ 35,83

47,5

€ 36,06

€ 36,06

48

€ 36,27

€ 36,27

48,5

€ 36,49

€ 36,49

49

€ 36,70

€ 36,70

49,5

€ 36,92

€ 36,92

50

€ 37,13

€ 37,13

50,5

€ 37,35

€ 37,35

51

€ 37,56

€ 37,56

51,5

€ 37,79

€ 37,79

52

€ 38,00

€ 38,00

52,5

€ 38,22

€ 38,22

53

€ 38,43

€ 38,43

53,5

€ 38,65

€ 38,65

54

€ 38,86

€ 38,86

54,5

€ 39,09

€ 39,09

55

€ 39,29

€ 39,29

55,5

€ 39,52

€ 39,52

56

€ 39,73

€ 39,73

56,5

€ 39,95

€ 39,95

57

€ 40,16

€ 40,16

57,5

€ 40,38

€ 40,38

58

€ 40,59

€ 40,59

58,5

€ 40,82

€ 40,82

59

€ 41,02

€ 41,02

59,5

€ 41,25

€ 41,25

60

€ 41,46

€ 41,46

60,5

€ 41,68

€ 41,68

61

€ 41,89

€ 41,89

61,5

€ 42,11

€ 42,11

62

€ 42,32

€ 42,32

62,5

€ 42,55

€ 42,55

63

€ 42,76

€ 42,76

63,5

€ 42,98

€ 42,98

64

€ 43,19

€ 43,19

64,5

€ 43,41

€ 43,41

65

€ 43,62

€ 43,62

65,5

€ 43,84

€ 43,84

66

€ 44,05

€ 44,05

66,5

€ 44,28

€ 44,28

67

€ 44,49

€ 44,49

67,5

€ 44,71

€ 44,71

68

€ 44,92

€ 44,92

68,5

€ 45,14

€ 45,14

69

€ 45,35

€ 45,35

69,5

€ 45,57

€ 45,57

70

€ 45,78

€ 45,78

70,5

€ 46,01

€ 46,01

     

71-99

€ 2,60

€ 2,60

100-299

€ 2,37

€ 2,37

300-499

€ 2,37

€ 2,37

500-999

€ 2,31

€ 2,31

1000+

€ 2,31

€ 2,31

 

6. CUSTOMER SERVICE

You can request any information through our support services by contacting customer service in Italy ph. 0521-976920 and international customer service at 07117252304372; or by filling out the relevant form on the Site after the "login".

7. RIGHT OF WITHDRAWAL

7.1 You have the right to withdraw from the contract with Seller without penalty and without specifying the reason within fourteen (14) days after the day of receipt of the products purchased on store.robertofesta.it. It is not possible to exchange the chosen article with another.

7.2 To withdraw from the contract, you can use the letter template on the Site (conforming to the type form in accordance with article 49, paragraph 4 of the Consumer Code) to be filled in and sent by registered mail to the indicated address of Festa LAB s.r.l., or you can draft and send to the Seller another explicit statement of your decision to withdraw from the contract. If you choose to use the withdrawal letter template, the Seller will send you confirmation by email of the receipt of your withdrawal request. If, however, you choose to send another statement of withdrawal, the burden of proving the correct and timely exercise of the right of withdrawal will weigh on you.

7.3 Once you have withdrawn from the contract, you will have to return the goods to the Seller by delivering them to the courier for shipping within fourteen (14) days after the date you have notified the Seller of your decision to withdraw from the contract.

7.4 The only charges you incur are those of the returns of products purchased and delivered to the United Kingdom (UK) and Germany, unless the Seller expressly exempts you from these costs at the time of purchase.

7.5 By using the freight forwarder referred to by the Seller, you will not have to carry out personally the payment of the costs, at you expense, you paid for returning the purchased products. The payment of the costs for the returns of the purchased products will be carried out, on your behalf, directly by the Seller that therefore releases you from any obligation to pay towards the freight forwarder. The Seller, for the payment of the return, will in fact withhold a lump-sum of the refund equal to the standard shipping cost of the purchased products. In addition, from the time of delivery of the purchased products to the freight forwarder indicated by the Seller, the Seller shall relieve you of any liability in the event of loss or damage to the goods during transport.

7.6 In case you decide to use a shipping method different from the one indicated by the Seller, you will have to carry out personally the payment of the costs, at your expense, for the returning of the purchased products. In that case, an amount equivalent to the cost of the standard shipping of the purchased products will be refunded, but any additional costs incurred by you for choosing a different and / or faster shipping and delivery method than the standard one can not be refunded. In this case, you may be liable for any loss or damage to the goods during transport, due to your negligent carrier's choice and / or of the shipping methods.

7.7 The Right of Withdrawal - in addition to the respect for the terms and methods described in points 7.1, 7.2, 7.3 and 7.4 above - shall be deemed to be exercised correctly if all of the following conditions are also fully respected:

a. the withdrawal letter or other explicit statement of your decision to withdraw from the contract must be properly completed and sent to Seller within 14 days of the receipt of the products;

b. the products must not have been used;

c. the products must be returned in their original packaging including the identification bar code, which must be legible;

d. the returned products must be delivered to the freight forwarder within fourteen (14) days after the date you notified the Seller of your decision to withdraw from the contract;

e. the products must not be damaged.

7.8 If the Right of Withdrawal is exercised in accordance with the terms and conditions set out in this Section 7, the Seller will refund any sums already collected for the purchase of the products according to the terms and conditions laid down.

7.9 Amounts will be refunded as soon as possible and in any case within fourteen (14) days after the date on which the Seller has become aware of the exercise of your right of withdrawal, we activate the refund procedures, once the correct execution of the terms and conditions above has been verified, as indicated in paragraph 8.

7.10 If you do not respect the terms and conditions for the exercise of your right of withdrawal referred to in points (a), (e) and (f) of paragraph 7 above, you will not be entitled to the refund of the sums already paid to the Seller. Within 14 days of the sending of the e-mail with which you will be notified of the non-acceptance of the return, you can choose to regain, at your own expense, the products in the state in which they were returned to the Seller, by notifying it to the Seller, according to the methods communicated to you. Otherwise, the Seller may retain the products in addition to the sums already paid for their purchase. If the conditions of points (b), (c) and (d) of paragraph 7.7 above are not respected, you will not be entitled to a full refund of the amounts already paid to the Seller. In fact, you will be responsible for the decrease in value of the returned products, resulting from a use different from that authorized by the Seller in order to enable you to ascertain the nature, characteristics and operation of the products themselves. In this case, the refund will be deducted of a percentage between 10 and 90 percent of the sums paid to the Seller for the purchase of the returned goods, as specifically communicated to you, by e-mail, by the Seller. Within 14 days of the sending of the e-mail with which you will be informed of the deducted amount, you can choose to regain, at your own expense, the products in the state in which they were returned to the Seller, by notifying it to the Seller, according to the methods communicated to you. Otherwise, the Seller may retain the products and the amount corresponding to the percentage deducted on the refund.

8. TIMES AND METHODS OF REFUND

8.1 After the return of the products, the Seller will make the necessary verifications relating to the conformity of the Products with the terms and conditions set out in paragraph 7. In the event of a positive conclusion of the verifications, the Seller will confirm, by e-mail, the acceptance of the products thus returned. In the event that the verifications are not concluded positively, the Seller will inform you by e-mail of the existence of a decrease in the value of the returned products resulting from your failure to comply with the conditions set out in paragraph 7.3 above. At the same time, the Seller informs you of the amount that will be deducted on the sums you paid for the purchase of the returned products; it being understood that you have the possibility to regain, at your own expense, the products in the state in which they were returned to the Seller in accordance with paragraph 7.10 above.

8.2 Whatever method of payment you use, the refund, in whole or in part, is activated by the Seller as soon as possible and in any case within fourteen (14) days after the date on which the Seller became aware of the exercise of your right of withdrawal after verification of the correct execution of your right of withdrawal and verification of returned products.

8.3 The Seller carries out the refund by using the same method of payment you used to purchase the returned products unless you have expressly agreed with the Seller for using a different payment method and provided that you do not have to incur an additional cost as a consequence of the refund. If there is no correspondence between the recipient of the products indicated in the order form and who has paid the sums due for their purchase, the refund of the sums, in case of exercise of the right of withdrawal, will be executed by the Seller, in any case, towards who made the payment.

8.4 The re-credit date is the same as the debit; consequently, it will not endure any loss in terms of bank interest.

8.5 The Seller indicates what freight forwarder to use for returning the products (the "Courier"). Through the courier, using the pre-printed sticker attached to the package containing the products, you can return the goods to the Seller, without carrying out personally the payment of the necessary expenses. According to the terms and conditions for the exercise of the right of withdrawal, this method allows the Seller to pay directly, on your behalf, the costs of returning the purchased products, freeing you from any payment obligation towards the freight forwarder. This method also allows you to verify at any moment where each package is located, freeing you from any liability in the event of loss or damage to the goods during transport.

8.6 If you decide to use a freight forwader different from the one indicated by the Seller for the return of the products, you will have to pay personally the necessary expenses and you are responsible for any loss or damage to the products during the transport, in accordance with the terms and conditions for the exercise of the right of withdrawal.

9. PRIVACY

9.1 You will obtain information on how we process your personal data by accessing the Privacy Policy.

9.2 For any other information about our Privacy Policy you can use the form on the site or you can write an e-mail to the following address: info@robertofesta.it or to the address of our registered office, Festa LAB srl, via Nuova San Rocco, n . 95, 80131, Naples (NA), Italy.

10. APPLICABLE LAW AND SETTLEMENT OF DISPUTES

10.1 The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree no. 206 of the Consumption Code in Chapter I ° "Consumers Rights in Contracts", with particular reference to the legislation on distance contracts, and by Legislative Decree of 9 April 2003 no. 70 on certain aspects concerning electronic commerce.

10.2 In the event of disputes between the Seller and each end user, arising out of the General Conditions of Sale, the Seller adheres to the services of conciliation at the Arbitration Boards set up at the relevant Chambers of Commerce present in Italy, enabling them to reach, with the assistance of an impartial conciliator, in a friendly and secure manner, an agreement between the Parties.

11. MODIFICATION AND UPDATE

The General Conditions of Sale are amended from time to time even in view of possible changes in law. The new General Conditions of Sale will be effective starting from the date of publication on store.robertofesta.it.